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How many stars is the hotel? |
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4 Stars |
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How do I make direct contact with the hotel? |
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You may email, call or fax the hotel.
enquiry@citrushotelkl.com
Tel: +603 91959999
Fax: +603 91959988 |
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If I make an online booking, will I be offered a 'best rate'? |
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Online bookings generally offer the 'best available rate' for that date and time. |
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What types of rooms are available and what are the differences between |
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room types? |
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There are three room types available:
The Executive Superior at 269 sg.ft, with a choice of twin bedded or king size beds,is fully furnished to modern, chic yet contemporary choice of colors and design.For those whom prefer strictly king size beds then our Executive Deluxe measuring 344 sq.ft rooms would be the perfect choice. |
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Our luxurious Executive Suite at 581sq.ftis a one-bedroom suite that offers
complete privacy with a separate living room,fitted with modern facilities adding
that special touch |
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Are your hotel rates per person or per room? |
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Hotel rates are per room based on a maximum occupancy of two. |
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Are my credit card details necessary when making a reservation? |
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Yes, to guarantee the reservation. |
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Will my credit card be charged? |
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We may block an amount on the credit card, equivalent to 1 night’s room charge to guarantee payment but this block will be automatically released in two weeks if not redeemed. Furthermore, we do not charge without proper authorisation from the guest. However, select packages may require full-prepayment at the time of booking but this will be made known at the time of making the reservation.
Guests can choose to settle the bill in cash or credit card at the time of check-out. |
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How safe are credit card details that are submitted online? |
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Our hotel uses SSL secure encryption to ensure that all your personal information and credit card details are kept confidential. The security of information is very important for us.
For added security, guests are requested to present the credit card used in the online booking/purchase of accommodation together with personal identification (ID card or passport) upon check-in.
Should you not wish to submit your credit card information online, we are pleased to accept reservations via fax or phone. However, credit card information will still be required to guarantee the reservation |
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What is your cancellation policy? |
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In the event of a cancellation or no-show, the following will apply: |
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For stays of 1 to 7 nights |
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If the property is not informed 24-hours or more prior to date of arrival, a charge of one (1) room night's accommodation will be levied on the credit card used to guarantee the reservation |
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For stays of 8 to 14 nights |
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If the property is not informed 24-hours or more prior to date of arrival, a charge of two (2) room nights accommodation will be levied on the credit card used to guarantee the reservation. |
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For stays of 15 to 21 nights |
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If the property is not informed 24-hours or more prior to date of arrival, a charge of three (3) room nights accommodation will be levied on the credit card used to guarantee the reservation. |
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For stays of 22 nights and more |
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If the property is not informed 72-hours or more prior to date of arrival, a charge of five (5) room nights accommodation will be levied on the credit card used to guarantee the reservation.
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| Kindly contact us in advance for cancellations or changes, in order to avoid the cancellation charge, at enquiry@citrushotelkl.com |
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Do you have a pets' policy? |
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Regrettably, pets are not allowed. |
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What are your check-in and check-out times? |
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Check-in time is 2:00 pm
Check-out time is 12:00 noon |
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Is it possible to check-in early? |
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Early check-in is subject to room availability. |
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What is the charge for a late check-out? |
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Late check-out is subject to room availability and the charges are as follows:
Check-out before 6:00 pm: 50% charge (based on overnight rate)
Check-out after 6:00 pm: Full overnight rate |
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Do you have non-smoking rooms? |
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Yes, there are non-smoking rooms located on the 7th,8th ,9th and 10 th floor of
the hotel.They are on request and subject to availability |
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Do you have twin, triple and quadruple rooms? |
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Our rooms are combinations of twin bedded and king size.Rooms can be
converted to a triple by placing an extra bed.Regretfully quadruples are not
available. |
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What is the cost of an extra bed? |
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An extra bed is RM 50.00 with breakfast. |
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What is the hotel's policy regarding children? |
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The following applies: |
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There is no charge for children below the age of 12 years sharing a room with parent(s) on existing bedding. |
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If an extra bed is required, regardless of age, an extra bed charge will be incurred |
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Children 12 years and above are charged the full adult breakfast price of MYR 20.00 |
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Children between the ages of 5 and 11 years are charged a rate of MYR 10.00 per child/breakfast |
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Children 4 years and below eat breakfast for free |
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Does the hotel provide babysitting services? |
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Yes, baby-sitting services can be provided but requests must be placed at least a
day in advance.The cost is RM 20.00 per hour. |
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Are baby cots available? |
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Yes, baby cots are available upon request. |
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Where is breakfast served and at what time? |
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Breakfast is served at the Citrus Cafe which is located on the ground floor, from 6.30am to 10.30am. |
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How many restaurants do you have and what are they? |
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We have one restaurant, Citrus Cafe and opens from 6.30am till 11.00pm |
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Is vegetarian cuisine available in the restaurants? |
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Yes, vegetarian cuisine is available on request. |
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Is the food served in the restaurants 'halal'? |
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All food items served are HALAL. |
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Do you have 24-hour Room Service? |
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No, our room service is open from 7:00 am until 10:30 pm |
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| General Hotel Information
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What is the length and depth of your pool? |
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In meters: 20 (1) x 9(w) x 1.5.2.5 (d)
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Do you have hairdryers in the rooms? |
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Yes, in all rooms. |
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Does the property provide iron and ironing boards in all rooms? |
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Ironing facilities are obtainable upon request. |
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How far is the property from the airport and do you provide airport transfers? And if so, what is the cost? |
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The property is a 50 minute drive from Kuala Lumpur International Airport. Airport transfers are provided upon request at RM 150.00 per way for a car. |
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How much is an airport taxi or limousine? |
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An airport taxi is approximately RM 80.00 per way including toll charges. An airport limousine is approximately RM 150.00 per way. |
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Can luggage be stored at the hotel whilst I travel elsewhere? |
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Yes, for a maximum of 30 days. |
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What is the weather like at different times of the year? |
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Malaysia's weather is generally fair throughout the year. Monsoon starts mid October and ends early December. It is sunny during mid-year and inter season usually starts beginning of the year. |
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Is the tap water safe to drink? |
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Tap water in Malaysia is safe but not advisable for consumption. Complimentary bottled water is supplied to your rooms daily. |
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Is there a doctor on call? |
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Yes, for minor illnesses. 24 hours on call service is avilable |
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How far is the nearest hospital? |
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The nearest hospital is Kuala Lumpur General Hospital and it takes less than 15minutes drive. There are 3 well known private specialist centres located within 5km radius of the Hotel |
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Where is the nearest bank or currency exchange? |
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The nearest bank is the CIMB and Public Bank which is located only 5 minutes walk away from the hotel. |
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What time do banks open? |
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8.30 am – 4.30 pm, Monday to Friday. (except weekend and Public Holidays) |
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What voltage is used in Malaysia? |
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The voltage in Malaysia is 220-240 volts |
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| Business Traveller |
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Can I connect my laptop in the room? |
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Yes, via broadband wireless connection |
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What kind of Internet connection do you provide and what is the cost? |
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For guests who make bookings through the hotel’s own website internet connection is complimentary. |
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Are dual telephone sockets available in rooms? |
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Sorry not avialble |
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What is the hourly/daily rate for limousine service? |
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Limousine service rates are as follows:
Daily rate of RM 450.00 (maximum of 10 hours within the Kuala Lumpur city)
Hourly rate of RM 50.00 (minimum of 2 hours within Kuala Lumpur city)
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Are secretarial and other business services such as translation available? |
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Yes, such services are available on request. |
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| Shopping and Tourist Facilities |
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How far is the property from the Skytrain and MRT? |
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The Sultan Ismail Station is a 5 minute walk down the road and the ERL system is 15 minutes drive from the hotel to link direct to KLIA. |
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Are there shopping centres nearby? |
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The Maju Junction, Tuanku Abdul Rahman and SOGO shopping centres are about 15minutes walk from the hotel. For good bargains and street shopping, adjacent Chow Kit market offers a wide range of bazaars and wholesale dealers. |
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How far is the hotel from well-known entertainment spots? |
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Jalan Sultan Ismail, KLCC and Bangsar entertainment centres are approx. 10minutes drive from the hotel. The new chic Mont Kiara entertainment centre is just 20minutes drive. |
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Do you have a tour desk? |
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No, however, our concierge staff will be more than happy to assist. |
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What and where are local tourist attractions? |
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Tourist attractions are located in various parts of the city and its sub-urbs, please feel free to contact the Concierge for more information. |
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