|
How many stars is the hotel? |
|
| |
4 Stars |
Back to top |
| |
|
|
|
How do I make direct contact with the hotel? |
|
| |
You may email, call or fax the property.
enquiry@citrushotelkl.com
Tel: +603 9195 9999
Fax: +603- 9195 9988 |
Back to top |
| |
|
|
|
If I make an online booking, will I be offered a 'best rate'? |
|
|
Online bookings generally offer the ‘best available rates’ for that date and time. |
Back to top |
| |
|
|
|
What types of rooms are available and what are the differences between |
|
| |
room types? |
| |
There are 3 room types available: |
The Executive Superior at 269 sg.ft, with a choice of twin bedded or king size beds, is fully furnished to modern, chic yet contemporary choice of colors and design. For those whom prefer strictly king size beds then our Executive Deluxe measuring 344 sq.ft rooms would be the perfect choice.
Our luxurious Executive Suite at 581sq.ft is a one-bedroom suite that offers complete privacy with a separate living room, fitted with modern facilities adding that special touch. |
|
Back to top |
| |
|
|
|
Are your hotel rates per person or per room? |
|
| |
Hotel rates are per room based on a maximum occupancy of two. |
Back to top |
| |
|
|
|
Are my credit card details necessary when making a reservation? |
|
| |
Yes, to guarantee the reservation. |
Back to top |
| |
|
|
|
Will my credit card be charged? |
|
| |
We may block an amount on the card to guarantee payment but this block is released in two weeks if not used. We do not charge without authorisation. |
Back to top |
| |
|
|
|
How safe are credit card details that are submitted online? |
|
| |
Our hotel uses SSL encryption to ensure that all your personal information and credit card details are kept confidential. The security of information is very important for us. |
Back to top |
| |
|
|
|
What is your cancellation policy? |
|
| |
If a cancellation is made less than 1 day or 24 hours prior to arrival, you are charged for one night’s accommodation. |
Back to top |
| |
|
|
|
Do you have a pets' policy? |
|
| |
Regrettably, pets are not allowed. |
Back to top |
| |
|
|
|
What are your check-in and check-out times? |
|
| |
Check-in time is 2:00 pm
Check-out time is 12:00 noon |
Back to top |
| |
|
|
|
Is it possible to check-in early? |
|
| |
Early check-in is subject to room availability. |
Back to top |
| |
|
|
|
What is the charge for a late check-out? |
|
| |
Late check-out is subject to room availability and the charges are as follows:
Check out before 6.00 pm: 50% charge (based on overnight rate)
Check out after 6.00 pm: Full overnight rate |
Back to top |
| |
|
|
|
Do you have non-smoking rooms? |
|
| |
Yes, there are non-smoking rooms located on the 7 th, 8 th, 9 th and 10 th floor of the hotel. They are on request and subject to availability. |
Back to top |
| |
|
|
|
Do you have twin, triple and quadruple rooms? |
|
| |
Our rooms are combinations of twin bedded and king size. Rooms can be converted to a triple by placing an extra bed. Regretfully quadruples are not available. |
Back to top |
| |
|
|
|
What is the cost of an extra bed? |
|
| |
An extra bed is RM 50.00 with breakfast. |
Back to top |
| |
|
|
|
What is the hotel's policy regarding children? |
|
| |
Children are welcome and those under the age of 12 can share the existing bedding in parent’s room at no extra charge. |
Back to top |
| |
|
|
|
Does the hotel provide babysitting services? |
|
| |
Yes, baby-sitting services can be provided but requests must be placed at least a day in advance. The cost is RM 20.00 per hour. |
Back to top |
| |
|
|
|
Are baby cots available? |
|
| |
Yes, baby cots are available upon request. |
Back to top |
| |
|
|
|
Where is breakfast served and at what time? |
|
| |
Breakfast is served at the Citrus Cafe which is located on the ground floor, from 6.30am to 10.30am. |
Back to top |
| |
|
|
|
How many restaurants do you have and what are they? |
|
| |
We have one restaurant, Citrus Cafe and opens from 6.30am till 11.00pm |
Back to top |
| |
|
|
|
Is vegetarian cuisine available in the restaurants? |
|
| |
Yes, vegetarian cuisine is available on request. |
Back to top |
| |
|
|
|
Is the food served in the restaurants 'halal'? |
|
| |
All food items served are HALAL. |
Back to top |
| |
|
|
|
Do you have 24-hour Room Service? |
|
| |
Yes, rooms service is available 24 hours. |
Back to top |
| |
|
|
| General Hotel Information |
|
|
What is the length and depth of your pool? |
|
| |
In meters: 20(l) x 9(w) x 1.5-2.5(d) |
Back to top |
| |
|
|
|
Do you have hairdryers in the rooms? |
|
| |
Yes, in all rooms. |
Back to top |
| |
|
|
|
Does the property provide iron and ironing boards in all rooms? |
|
| |
Ironing facilities are obtainable upon request. |
Back to top |
| |
|
|
|
How far is the hotel from the airport and do you provide airport transfers? And if so, what is the cost? |
|
| |
The property is a 50 minute drive from Kuala Lumpur International Airport. Airport transfers are provided upon request at RM100.00 per way for a car. |
Back to top |
| |
|
|
|
How much is an airport taxi or limousine? |
|
| |
An airport taxi is approximately RM 80.00 per way including toll charges. An airport limousine is approximately RM 150.00 per way. |
Back to top |
| |
|
|
|
Can luggage be stored at the hotel whilst I travel elsewhere? |
|
| |
Yes, for a maximum of 30 days. |
|
| |
|
|
|
What is the weather like at different times of the year? |
|
| |
Malaysia’s weather is generally fair throughout the year. Monsoon starts mid October and ends early December. It is sunny during mid-year and inter season usually starts beginning of the year. |
Back to top |
| |
|
|
|
Is the tap water safe to drink? |
|
| |
Tap water in Malaysia is safe but not advisable for consumption. Complimentary bottled water is supplied to your rooms daily. |
Back to top |
| |
|
|
|
Is there a doctor on call? |
|
| |
Yes, for minor illnesses. 24 hours on call service is available |
Back to top |
| |
|
|
|
How far is the nearest hospital? |
|
| |
The nearest hospital is Kuala Lumpur General Hospital and it takes less than 15minutes drive. There are 3 well known private specialist centres located within 5km radius of the Hotel. |
Back to top |
| |
|
|
|
Where is the nearest bank or currency exchange? |
|
| |
The nearest bank is the CIMB and Public Bank which is located only 5 minutes walk away from the hotel. |
Back to top |
| |
|
|
|
What time do banks open? |
|
| |
8.30 am – 4.30 pm, Monday to Friday. (except weekend and Public Holidays) |
Back to top |
| |
|
|
|
What voltage is used in Malaysia? |
|
| |
The voltage in Malaysia is 220-240 volts. |
Back to top |
| |
|
|
| Business Traveller |
|
|
Can I connect my laptop in the room? |
|
| |
Yes, via braodband wireless connection. |
Back to top |
| |
|
|
|
What kind of Internet connection do you provide and what is the cost? |
|
| |
For guests who make bookings through the hotel’s own website internet connection is complimentary. |
Back to top |
| |
|
|
|
Are dual telephone sockets available in rooms? |
|
| |
Sorry not available. |
Back to top |
| |
|
|
|
What is the hourly / daily rate for limousine service? |
|
| |
Limousine service rates are as follows:
Daily rate of RM 450.00 (maximum of 10 hours within the Kuala Lumpur city)
Hourly rate of RM 50.00 (minimum of 2 hours within Kuala Lumpur city)
|
Back to top |
| |
|
|
|
Are secretarial and other business services such as translation available? |
|
| |
Yes, such services are available on request. |
Back to top |
| |
|
|
| Shopping and Tourist Facilities |
|
|
How far is the hotel from the Skytrain and MRT? |
|
| |
The Sultan Ismail Station is a 5 minute walk down the road and the ERL system is 15 minutes drive from the hotel to link direct to KLIA. |
Back to top |
| |
|
|
|
Are there shopping centres nearby? |
|
| |
The Maju Junction, Tuanku Abdul Rahman and SOGO shopping centres are about 15minutes walk from the hotel. For good bargains and street shopping, adjacent Chow Kit market offers a wide range of bazaars and wholesale dealers. |
Back to top |
| |
|
|
|
How far is the hotel from well-known entertainment spots? |
|
| |
Jalan Sultan Ismail, KLCC and Bangsar entertainment centres are approx. 10minutes drive from the hotel. The new chic Mont Kiara entertainment centre is just 20minutes drive. |
Back to top |
| |
|
|
|
Do you have a tour desk? |
|
| |
No, however, our concierge staff will be more than happy to assist. |
Back to top |
| |
|
|
|
What and where are local tourist attractions? |
|
| |
Tourist attractions are located in various parts of the city and its sub-urbs, please feel free to contact the Concierge for more information. |
Back to top |
| |
|
|
